Sample Collection — questions, answered
Step-by-step guidance on taking your sample correctly so the lab can deliver an accurate result.
A clean sample makes for a clean result. This section covers fasting and preparation rules per test type, finger-prick technique, urine and saliva collection, common mistakes that lead to a recollection request, and how to package and post your sample so it arrives at the lab in good condition.
Sample Collection
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Browse more answers from across our help center.
Delivery times, carriers, tracking and missed deliveries.
Data storage, access, retention and your privacy rights.
Reading the report, ranges, retesting and follow-ups.
Cancellations, returns of unopened kits and refund timing.
Choosing a test, what's measured, eligibility and pricing.
Order confirmation, dispatch, tracking and results timing.
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