Return & Refund — questions, answered
Cancellations, returns of unused kits and how refunds are processed once a sample has been sent in.
Plans change, and sometimes a kit isn't right. Here you'll find our return windows for unopened kits, what happens if you change your mind after dispatch, how refunds are handled once a sample has reached the lab and the timeline for the money to land back on your card or invoice.
Return & Refund
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Browse more answers from across our help center.
Delivery times, carriers, tracking and missed deliveries.
Preparation, technique, packaging and shipping the sample.
Data storage, access, retention and your privacy rights.
Reading the report, ranges, retesting and follow-ups.
Choosing a test, what's measured, eligibility and pricing.
Order confirmation, dispatch, tracking and results timing.
Still have questions?
Our team is happy to help with anything that wasn't covered above.