Below are some of the most common questions our customers have asked us! If you have a question that isn’t answered in our FAQs then please contact us.
What should I do if I'm having trouble collecting a sample?
Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.
How do I prepare for the test?
Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.
How do I choose the right test for my needs?
Explore our test categories and symptom guide to find the test that best suits your health concerns. Each product description includes detailed information to help you make an informed choice.
Can I order tests for someone else?
Yes, you can purchase tests for others. Ensure you provide their details during the ordering process for accurate test registration.
What payment methods are accepted?
We accept various payment methods including credit/debit cards and online payment platforms.
How secure is my personal information?
We prioritize data security. Your personal information is protected under strict privacy policies.
Can I cancel or modify my order?
Orders can be modified or cancelled within a specific timeframe. Check our cancellation policy for details.
Are there any age restrictions for ordering tests?
Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.
What shipping alternatives do you have?
We offer various shipping options. You can see your options at checkout.
Please fill out your details below and we'll contact you back just as soon as possible