Refund and Returns Policy

Terms of purchase

General Terms and Conditions
Get Tested International AB offers a wide range of health analyzes to individuals and companies. We collaborate with a number of subcontractors of medical laboratory operations for analysis of the samples.

To order our analyzes, you must be at least 18 years old, people under the age of 18 need a parent’s permit.
Get Tested International AB is not a substitute for traditional healthcare. In case of any problems, you should always contact healthcare.
When you place your order, you accept our terms of purchase.

Test results
You will receive your test result digitally via the login you created when you registered your test. The response time varies for different analyzes, information on how long the response time your analysis takes can be found on the product page. You as a customer are responsible for registering your unique test ID in order to receive your analysis answer. Your analysis answers are sent encrypted with ID verification for maximum security.

Shipping and delivery terms
Shipping will be added with £ 4.
Our products are sent to the address you specified when ordering. You as a customer are responsible for providing correct address information when ordering. If you have not received your delivery within 10 working days, please contact us at hello@gettested.io and we will help you.

Prices and Payment
All prices are stated in GBP including VAT.
Payment is made by card payment via the payment provider Stripe, which accepts VISA, Mastercard or AMEX.

Right of withdrawal
You as a customer have a 14-day right of withdrawal. The withdrawal period begins to apply on the day you received your goods. The right of withdrawal only applies to analyzes that have not been sent to the laboratory for analysis and where the test kit, including the pre-stamped envelope, has not been used. Contact hello@gettested.io to exercise your right of withdrawal and further instructions. If you do not return everything in original condition, we reserve the right to deduct the amount of the refund to cover the fees for the material cost.

We ask you to follow the instructions carefully. If, contrary to expectation, you need more material to perform your test, you can buy it yourself in our online store. This is because we have pushed prices to the maximum so that you as a customer will receive the best offer on the market.

In the event of a right of withdrawal, we will refund you within 30 days from the day you received the item. Any shipping and return costs are borne by the customer and are not refunded.

If you as a customer have used your test kit and regret your purchase after that, we will charge a cost of £15 for the test kit and £4 for shipping (a total of £21) which is deducted from the total amount we refund you, this to cover the cost of the sample material.

Complaint
If the item you received is damaged or if you received the wrong item, please contact hello@gettested.io as soon as possible and we will help you.
We ask you to follow the instructions carefully. Should you unexpectedly need more material to perform your test, please contact hello@gettested.io.
In the event of a dispute, we follow the General Complaints Board’s recommendations.

Customer Integrity
The personal information you provide in connection with your purchase is stored so that we can fulfill our agreement on services or products towards you. According to the Personal Data Act, you have the right to access the information we have registered about you. Contact us at hello@gettested.io if any information is incorrect and we will correct it or delete it.

If you have chosen to receive our newsletters, we will also process your personal data in order to send you information about our business.

Other
Get Tested International AB reserves the right to make any price changes and is not responsible for any errors that may be attributable to a laboratory used for sampling and analysis. Get Tested International AB reserves the right to make errors in the article information.