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Frequently Asked Questions
Below are some of the most common questions our customers have asked us! If you have a question that isn’t answered in our FAQs then please contact us.
Before order
How do I choose the right test for my needs?
Explore our test categories and symptom guide to identify the test that aligns with your health concerns. Our product descriptions provide detailed information to assist in your decision.
Can I order tests for someone else?
Yes, you can purchase tests for others. Ensure you provide their details during the ordering process for accurate test registration.
What payment methods are accepted?
We accept various payment methods including credit/debit cards and online payment platforms.
How secure is my personal information?
We prioritize data security. Your personal information is protected under strict privacy policies.
Can I cancel or modify my order?
Orders can be modified or cancelled within a specific timeframe. Check our cancellation policy for details.
Are there any age restrictions for ordering tests?
Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.
What shipping options are available?
We offer various shipping options, including express delivery. Visit our shipping page for more details.
Things to consider before taking the test.
How do I prepare for the test?
Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.
Is it necessary to stop medications before taking the test?
Consult the instructions included with your test. Some tests may require you to pause certain medications.
Do I need to fast before taking the test?
Some tests, like blood glucose or lipid profile, require fasting. Check your test instructions for specific requirements.
Should I avoid certain foods or drinks before the test?
Depending on the test, you may need to avoid specific foods or drinks. Refer to your test kit for guidance.
Can I take the test during menstruation?
For certain tests, like hormonal tests, it’s advised to avoid testing during menstruation. Consult the specific test guidelines.
Can I drink water before taking the test?
Most tests allow drinking water before sample collection. Check your test instructions for any specific guidelines.
Are the tests suitable for children?
Some tests are suitable for children, but parental guidance is required. Check the specific test for age suitability.
How to perform the test?
What should I do if I'm having trouble collecting a sample?
Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.
How do I send my sample back?
Use the prepaid envelope included in your kit to return your sample to our lab. Make sure to follow the mailing instructions carefully.
How long does it take to perform the test?
Most tests can be completed in a few minutes. Time requirements for each test are outlined in the instructions.
What should I do if my test kit is missing components?
Contact our customer service immediately. We will provide the necessary assistance and replacements.
Is there a time limit for sending the sample to the lab?
Yes, samples should be sent as soon as possible after collection. Refer to your test kit for specific timeframes.
Can I store my sample before sending it?
Storage instructions vary by test type. Follow the guidelines provided in your kit to ensure sample integrity.
Interested in collaboration?
Do you offer partnership opportunities?
Yes, we welcome collaborations with healthcare providers and businesses. Contact us for more information on partnership terms.
How can I become a reseller of your products?
For reseller opportunities, please contact our business development team to discuss terms and conditions.
Can healthcare professionals get special discounts?
We offer special pricing for healthcare professionals. Please contact us for more details.
What support do you offer for professional collaborations?
We provide technical support, marketing materials, and training for our collaborators.
Do you offer educational materials for partners?
Yes, we provide educational resources and training materials to our partners.
How can we integrate your tests into our healthcare practice?
Contact us for information on integrating our tests into your practice, including system compatibility and process integration.
Have a question?
Please fill out your details below and we’ll contact you back just as soon as possible
Collaboration
If you run a business in health and wish to offer your customers our tests, you are welcome to contact us
