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Before sending in your question, we recommend checking our frequently asked questions. Maybe you will find that your question has already been answered.
If you cannot find the answer, feel free to contact us by filling out the form to the right, or by sending an e-mail to [email protected].
If you are waiting for your test results, and 15 business days have already passed, please contact us. Note that we depend on feedback from the lab personnel and that a response from them might take 1-2 days.
GetTested provides efficient, affordable, and secure laboratory testing. GetTested’s mission is to provide the perfect solution for all medical laboratory needs, accessible direct to consumer testing. Committed to clinical excellence with an inventive approach, GetTested provides a wide variety of diagnostic testing with or without approval from a physician, enabling patients to take control of healthcare costs while tracking their overall health. We aim to provide outstanding customer service with committed and highly trained staff. The patient comes first at GetTested, we guarantee the highest quality testing and the accurate outcomes. We are affiliated with leading fully accredited, CLIA-certified, medical reference laboratories in the region. We stick to strict privacy standards and HIPAA.
There’s no easy and quick way to track what’s really going on inside your body which means that most people are forced to wait until something goes wrong before they can respond. We include the goods and services that will enable people to proactively control their wellbeing by through comfort, ease and perspective. When you know what is going on within your body, you can understand the health consequences of your lifestyle and start making subtle adjustments that add up to a healthier you.
Through providing the most comprehensive, physician-designed laboratory tests available, we enable health conscious people to take control of their health. Combined with our unique in-depth research, analysis, and coaching, people will live vibrantly and achieve success in health.
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Support and advisory services are open:
Monday – Friday: 9:00 AM – 3:00 PM (GMT +2)
Frequently Asked Questions
We receive a lot of questions, which is always nice! Down below, you can find a collection of the most common questions we get regarding our products and services. If you cannot find the answer in the list, please contact us and we will do our best to answer your question.
We have categorized the questions under the following:
Before purchasing the test
Do I get a discount if I order more tests?
In some cases we offer such discounts, as it is common to want to test several people at once e.g. a family.
Can I trust the test results?
Yes. Among our lab’s customers are the largest hospitals in Europe. We have made a deal with the lab which means we can provide the same high-quality services to individuals.
How to do the test
How do the tests work and what should I keep in mind?
After you have placed an order, we will send you a test kit, including all the equipment you might need and instructions. We also send you a stamped envelope that you use to send the completed test samples to the lab, preferably on a Monday or Tuesday.
How much blood is needed for a blood test?
Our allergy test only requires 0,3 ml (300 microliter). You will see a marking on the test tube and you should fill the tube with blood until it reaches that marking.
Should I adjust my diet before the test?
You should eat just as you normally would. Please note that for the allergy, food intolerance tests and histamin intolerance you must have been exposed to the testable substances within the last 3 months in order for them to test correctly.
Does intake of medication affect the results?
No, the result is not affected by medication.
What will the test result report show?
The report includes your name, test date, a short introduction that explains the results, and the exact value of the tested substances. Then you also get a scale between 0-6 that shows how severe your allergy is. 0 means no allergy, 6 is severe allergy.
How to send in the test for analysis
How to best store the test samples?
We recommend that you store the test samples in your refrigerator until you send them. The samples can survive 5 days of transport. We recommend that you send the test on a Monday.
Why do you recommend sending the test on a Monday?
Because the test samples can last for 5 days in transport before they become unfit for analysis. The test samples are immediately stored and cooled when they arrive at the lab. By sending the samples on a Monday, you ensure that the test samples will arrive before the weekend. The lab will notice if the samples are of low quality – in that case you will need to send in a new test sample.
What substances are tested in the allergy test?
Our allergy test is designed to catch the most common allergies, including cross-reactivity. We can test for virtually all substances and can offer specific tests. However, we have chosen to focus on a more “catch-all” kind of allergy test, mainly to simplify for our customers.
Where are the test analyzed?
We collaborate with an accredited and certified lab in Germany. They are experienced in exactly these types of tests and their services are trusted and used by doctors all over Europe. Our collaboration lab is certified according to EN ISO 13485 and ISO 9001.
When will I receive my test results?
The results will be ready within 15 business days. You will receive an e-mail when it is available.
What is the difference between intolerance and allergy?
Allergy and intolerance are often wrongly used as synonyms. Being allergic or intolerant are two different things. Symptoms and treatment are sometimes similar, but it is important to differentiate between the terms.
What is cross-reactivity?
Cross-reactivity occurs when you get allergic reactions to a specific substance, but also reacts to similar substances. People with pollen allergy usually also gets allergic reactions towards stone fruit, nuts, and apples – and more severe reactions during allergy season.
Can you provide tests for specific substances?
Yes, just contact us and we will help you. However, we do recommend using our general allergy test as it is the most comprehensive and cost-effective choice.
Do you collaborate with any hospitals or clinics?
Yes, we do! We continually add more partners and clinics all over Europe. Let us know if you are interested!
Do you want to team up with us :)?
We are always looking for serious businesses and people to collaborate with. If you share our passion for health-related issues in our society, please reach out to us on [email protected].